FAQS - Oh Canada Eh!? Ottawa

Location/Parking/Show Content/Show Times/Show Etiquette

Where are you located?
Our lovely cabin inspired home for the Oh Canada Eh?! Dinner Musical is located at 330 Kent Street (3rd floor), right in the heart of Ottawa.

Do you charge for parking?
Evening parking is free on most of Kent Street (and other surrounding roads) and there are numerous parking lots in the area (Please refer to by-law signs for specific times and rates)

How can I contact you?
We are happy to answer any questions you might have or to book your tickets for you! You can contact our Box Office Lead, Heather, via email at sales@totallylegitproductions.com.

What is the show all about?
As Canada’s longest-running dinner musical, this show delivers! This high-energy production celebrates Canadian music from maritime folk songs to today’s pop hits: enjoy over 70 hits including the music of Paul Anka, Celine Dion, Shania Twain, the Barenaked Ladies, Avril Lavigne, Justin Bieber, and so many more! During the show, you will get to meet some of Canada’s iconic characters, such as the Mountie, the Hockey Player, Anne of Green Gables, Klondike Kitty, and many others. This musical revue is a comedic, wholesome, patriotic, all-Canadian experience for the whole family!

The biggest surprise? The performers are also your waiters and waitresses! When they aren’t up on stage wowing you with their stellar vocals, they are bringing you your drink orders and serving up our authentic Canadian cuisine. This makes for a personal and fun experience for visitors of all ages and backgrounds!

When shall I arrive and how long does the show take?
We ask that you arrive at 6:15pm (for dinner performances) and 2:15 (for early dinner performances). Evening shows start at 7:00pm and afternoon shows begin at 3:00pm. Evening performances finish around 9pm and 5:00pm for the afternoon performances.

Is the show appropriate for all ages?
Absolutely! Our guests range from 0 to 100+ years old. Please note that we do feature loud music and light strobe lighting.

OCE Show Etiquette
Is this your first time with us at Oh Canada Eh? Don’t fret! We’ll cover all our household rules here so that once you arrive, you can just sit back, relax, and enjoy the show, eh?

Please make sure to put your cellphone on “silent mode” before the show begins and refrain from taking calls during the performance. Our staff works hard to put on the BEST show for you – please return the favor & give them your full attention!

Photos ARE allowed and encouraged! But be sure to turn off your flash to avoid distracting the audience and our performers on stage. Make sure to tag us using #OhCanadaEhOttawa if you post your snapshots online – we’d love to see them! Videography of any kind is strictly forbidden due to copyright laws.

Tipping is encouraged at Oh Canada Eh?! Attending our show helps support local talents and keep the show running, but keep in mind that our performers are also your servers! We encourage tipping at the end of your evening with us if you feel so inclined and your server has done a tremendous job both on and off the stage for you!

While there are no specific intermissions during our performance, we understand the need for our patrons to use the facilities. If you feel the need to do so, please make sure to put on your mask, check your surroundings for staff & other patrons and wait for a lull in the show to make your way in the lobby.

We want you to have a great time during your evening with us! We wouldn’t have Canada’s longest running dinner musical without you, our audience – so feel free to sing & clap along with our performers and laugh out loud!

Health & Safety

What are you doing to keep guests and staff safe during COVID-19?
In compliance with government standards and Public Health recommendations, we put in place comprehensive protocols to mitigate the risk of any COVID-19 transmission and are continuously working with industry, provincial and municipal partners to ensure we are on top of the latest guidance. This includes the following:

We go through a standard COVID health questionnaire with all staff before they start their shift and enter the performance area. As a guest, we ask that you do NOT make your way to the show if you are feeling unwell, have a fever or have been in close contact with a (presumptive) COVID-19 case. Please reach out to our Box Office and we will be happy to rebook your ticket(s) to a later performance (subject to terms, conditions. Rebooking fees may apply).

Our seating capacity has been adjusted to allow each reservation/family to have their own table.

While not mandatory, we continue to follow public’s health guidelines and encourage all guests (as well as all kitchen, service & performing staff) to wear a well fitted mask, covering both the nose and mouth, at all times except when seated at your table.

All kitchen staff will wash their hands thoroughly before touching any food. All performing staff will wash their hands thoroughly or sanitize them frequently and at least every hour. It goes without saying that all staff will wash their hands for at least 20 seconds after using the washroom, coughing or sneezing and we ask you to do the same thing. As an added precaution, all patrons need to sanitize their hands when entering the show room.

We clean tables, chairs, doors, door knobs, light switches, debit machines and other common high-touch surfaces frequently and every time they have been used with a disinfectant that contains at least 70% alcohol. We thoroughly clean and disinfect the entire show room, restrooms and other common areas after each show.

How do I enter the venue to see the show?
When you arrive at 330 Kent Street, please ensure you maintain at least 6 feet distance with your group. We are located on the top floor and have an elevator available if you have mobility issues and accessibility needs and in order to avoid lineups, one of our friendly staff members will escort you to your pre-assigned seats. There is no need to arrive overly early since the seats are assigned based on the seating category you have booked (Cabin or Woods) and your date of booking. We will ask if you have any COVID related symptoms then ask you to sanitize your hands before you enter the show room.

I have a ticket and came down with COVID symptoms. Now what?
We do appreciate the question. If you are sick, even if you are 99.9% sure it is not COVID, please stay home. Please also stay home if you have been in close contact with a (presumptive) positive COVID case. Give us a call or send us an email and we will be more than happy to rebook your ticket to a later performance (subject to terms and conditions. Rebooking fees may apply)

Food & Drink

What is the meal?
We are starting off our Canadian meal with authentic French/Canadian pea soup, bread and salad. The entrées that are served during the intermission consist of our famous fried fish and roasted chicken. To finish things off, a delicious slice of cake for dessert as well as hot tea and coffee. Please also note that the meal is subject to change at any time without notice, eh?

Is the meal served family-style?
If you were at our venue in 2019, you probably had the food family-style. However, since we are taking precautions to keep everybody safe from COVID-19, we have decided to modify our approach and offer an individual version of our family-style platters, able to serve 2 guests within the same bubble/booking. We are still more than happy to bring out seconds of anything you may like!

I have special dietary concerns. Can you accommodate that?
We do our very best to accommodate dietary restrictions with advance notice. If you have any food allergies or other dietary concerns, please write a comment into your booking (if you book online) or speak with one of our friendly box office representatives and they will walk you through your options and make a note to your booking.

What if I don’t want to eat anything?
We currently do not have the capacity to accommodate show-only bookings

Can I bring my own food?
Unfortunately, you are not able to bring your own food into the venue. Same goes for any drinks, with or without alcohol.

Do you have an alcohol license?
Yes, we offer wine, beer, spirits and mixed drinks.

Mobility/Accessibility

I have mobility concerns. Is the venue accessible?
Yes, the venue is fully accessible. Please let us know if you have a walker or wheelchair when you are booking, so that we can make your visit as welcoming and comfortable as possible!

Rebooking

I bought a ticket. What if I can’t make it to the show?
All ticket sales are final and non-refundable. For rebooking, any and all changes MUST be made before your scheduled performance time.

Up to 3 days (72 hours) prior to showtime, you may rebook your ticket(s) for a future date at no cost
Within 2 days (48 hours) of showtime, you may rebook your ticket(s) for a future date, but will be charged a rebooking fee of $25(plus handling fee & taxes) per ticket.
Please direct your rebooking inquiries to our Box Office at (613)793-2019 or via email at sales@totallylegitproductions.com

Group Bookings/Exclusive Shows/Corporate Groups

I want to bring a larger group. Do you have group pricing in place?
We sure do! We offer different group pricings for 15 people or more. Please send our Box Office an email at sales@totallylegitproductions.com for more information.

I want to host a fundraiser. Could I do this at your venue?
Absolutely! One of our friendly associates will be happy to discuss any fundraising events with you. Please reach out to sales@totallylegitproductions.com.

I would like to have an exclusive show for a corporate or private function. Can you do that?
Yes, we would be happy to provide you with a quote. Please reach out to marketing@totallylegitproductions.com.

Others

I would like to audition. Do you accept applications from performers? Totally Legit Productions is accepting online submissions. All TLP productions are non-equity, paid contracts. General auditions are by appointment only. Please refer to the section on our website for upcoming auditions. And break a leg!

I have tickets or gift certificates from Oh Canada Eh? Niagara Falls. Do you honor them? Unfortunately, we cannot accept any tickets or gift certificates that were bought for the Niagara Falls location. Canadiana Productions (the company that produced the Niagara Falls show) and Totally Legit Productions are two entirely separate legal entities.